Support

I forgot my password

On the sign-in screen, tap Forgot password?. We'll email you a code to set a new one.

How do I cancel Premium?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Figured, or in the app open the Premium screen and tap Manage subscription. You keep Premium until the end of the period you've paid for.

I've paid but don't have Premium

Make sure you're signed in to the same Figured account you subscribed with, then open the Premium screen and tap Restore purchases. Still stuck? Email us.

Can I get a refund?

Payments are taken by Apple, so refunds are too. Request one at reportaproblem.apple.com.

How do I delete my account?

In the app, go to Profile → Delete account. This permanently removes your account and your learning data. If you have Premium, cancel it in your Apple settings too — deleting your account doesn't stop Apple billing you.